Terms & Conditions

By using and/or accessing our platforms or services, you agree to be bound by our terms.


1 General


1.1 Introduction


It is important that you read these terms and conditions of sale (“Terms of Sale“) carefully before ordering any products (“Product(s)”) from theanswer.co.za website (“Site“). Together with our Privacy Policy and Website Terms of Use, these Terms and Conditions of Sale govern our relationship with you in relation to this Site and your purchase of Products. By placing an order for any Product(s) (“Order“) you agreed to be bound by these Terms and Conditions of Sale. These Terms and Conditions of Sale apply exclusively to sales made through the Website or Customer Contact Centre. The Answer Series may modify the Terms and Conditions of Sale from time to time, at its sole discretion.

In the case of an order placed through the Website, when you check the “I Accept” or similar box at the order confirmation section of the Website before placing your order with The Answer Series, you indicate your acknowledgment and your full acceptance of these Terms and Conditions of Sale. If you refuse to accept these Terms and Conditions of Sale, you will not be able to order any The Answer Series products from the Website.

Persons wishing to use the Customer Contact Centre or the Website will also be deemed, by virtue of such use, to have agreed to be bound by our Website Terms of Use and our Privacy Policy, which are incorporated to these Terms and Conditions of Sale by reference.



1.2 Product Availability and Quantity


All orders placed through the Customer Contact Centre or on the Website are subject to availability and acceptance by The Answer Series.

The Answer Series reserves the right to change the assortment of items proposed on the Website or through the Customer Contact Centre and may limit from time to time the quantity of The Answer Series products that may be ordered by a Customer in a single buying session.

The Website can provide you with information regarding products that are currently available for sale. Please note that only those creations displaying a “Add to Cart” button are available for sale through the Website. You may also call the Customer Care Department on +27(21)671 0837and anAnswer Series ambassador will provide you with further information as to product availability and assist you with your purchase.


1.3. Intellectual Property Rights


All information, materials, functions and other content contained on our site are our copyrighted property. All such rights are reserved. All trademarks, service marks, trade names, and logos are proprietary to us

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 


2 Information about us


2.1 We are The Answer Educational Publishers Pty Ltd t/a The Answer Series, a company having its registered office at 50 Imam Haron Road, Claremont, 7708, South Africa with Registration Number 2010/002414/07.

2.2 You can contact us by email at info@theanswerseries.co.za or by phone on +27(21)671 0837.


3 Sale Contract

3.1 Orders are submitted via the Site as set out in this clause.

3.2 Once you are ready to make a purchase, click on “add to Cart” to add the Product(s) you wish to purchase to your Cart. Then proceed by clicking “Check Out” to log into our secure server to complete your Order.

3.3 If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that you wish your order to be dispatched to.

3.4 If you have already registered with us you may enter your sign in details to access your account.

3.5 Once signed in or registered, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms and Conditions of Sale. You will then be asked to input your payment details.

3.6 Once you have finished compiling the Order, it is your responsibility to ensure that your Order is correct before submitting it to us.


3.7 Once payment is completed, we will then send you a confirmatory email (including your order reference number) to acknowledge that we have received your Order (“Confirmation”). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.

3.8 If and when we are able to do so, we will send you a second email (to the email address provided) confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.

3.9 Your Order will be accepted by us when we send the second email to you confirming your Order and dispatch of the Product(s) and it is at this point that a legally binding contract between us is formed (“Contract”).

3.10 If we are unable to fulfill your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment to you.

3.11 If you discover a mistake with your Order please notify us immediately and please do this before we send the second email (as referred to in clause 3.8 above). We are unable to rectify mistakes after this time.


4 Price


4.1 When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. When placing an order from within South Africa, note that prices are inclusive of South African VAT at 15%. Where applicable, import duty and taxes incurred are for your own account. The total cost for the Product(s) and delivery charges will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.

4.2 Our prices may change at any time. If we discover that the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Product(s) until we have sent you the second email confirming the dispatch of your Order.


5 Payment

5.1 Payment for all Products must be by credit card, SnapScan or by Bank Transfer. We accept payment with Visa or MasterCard through PayGate. PayGate is a payments processing service for South Africa which enables buyers to make safe payments online. If we are unable to accept or fulfill your Order for any reason then we will refund any money paid by you in respect of the Order, please email your banking details to info@theanswerseries.co.za for a full refund . We will not dispatch the Product(s) until we receive payment in full.


5.2 Payment by Card

You may pay by credit card, as indicated on the Website. When ordering on the Website, you will need to enter your payment details on the appropriate form.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to The Answer Series, you will need to contact your card issuer directly to solve this problem, and The Answer Series will not be liable for any delay or non-delivery.


5.3 Payment by Bank Transfer

You may also pay by bank transfer for orders placed through the Website. Please do not forget to mention the order reference number in your bank transfer form.

After you place an order and select bank transfer as your method of payment, The Answer Series will wait until your payment is received before processing your order, proof of payments to be sent to orders@theanswerseries.co.za. If the funds are not credited into our bank account within seven (7) working days after you have placed your order, this order will be cancelled.


The Answer Series will not charge a fee for paying by bank transfer, but please ensure that we receive the full amount mentioned in the Order before we process your order. Please note that some financial institutions may charge you a fee for using a bank transfer.

The Answer Series takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. Although we will do our best to protect your personal Information throughout the online selling process, we cannot guarantee the security and integrity of the data you transmit to the Website and be held liable for any harm or loss resulting from the use of the internet network, such as in the case of hacking.


6 Promotion and Discount Codes

6.1 To redeem a promotion or discount code (“Code”), add the Code to the “Coupon code” box on your Order Summary page of the Site and click “Apply”.

6.2 Only one Code can be used per Order and Codes can only be applied to full price Product(s). They are not available on sale items.

6.3 Codes are non-transferrable and no cash alternative is available.


6.4 All Orders which may be placed using a Code must be made prior to 23:59 on the closing date, if specified.



7 Delivery


7.1 We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.

7.2 If we have not delivered the Product(s) to you within 10 (ten) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.

7.3 Ownership of the Product(s) will pass to you on delivery.


8 Damage or Defective Product(s)

8.1 Subject to any specific warranties we offer in relation to any particular Product(s), or those which are implied by law, we do not offer any warranty or guarantee on our Product(s).

8.2 You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must contact our Customer Care Team within 7 days with your order reference number.

8.3 If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).

8.4 If you would prefer replacement of the Product(s) please contact us and we will replace the Product(s) at no extra charge to you where this is reasonably practicable.

 


9 Exchanges and Returns Policy


Products that have been purchased on the Website or through the Customer Contact Centre may be returned to the following address: The Answer Series, 50 Imam Haron Road, Claremont, Cape Town, 7708, South Africa.


9.1 Without prejudice to your statutory rights, you may cancel a Contract at any time before your second confirmation email is received and up to 14 days afterwards, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) to receive the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within such time period and request a refund or alternatively an exchange. 

9.2 To cancel a Contract, you must clearly inform us, preferably:

9.2.1 in writing (to Returns Department, The Answer Series email: info@theanswerseries.co.za) please quote your order number in the communication

9.2.2 or by telephone on +27(21)671 0837by giving us your name, address and order reference number; or


9.3 You must return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.

9.4 To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address (enclosing the original invoice and the delivery note inside the parcel) and then return it to us, by hand, or by courier to the following address: “Returns Department, The Answer Series, 50 Imam Haron Road, Claremont, Cape Town, 7708, South Africa.). When contacting us regarding a return, we will schedule a collection of the parcel with you, or make arrangements for an alternative method of return.

9.5 If you cancel a Contract between us within the 14 day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will only refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s), or any unnecessary handling by you), excluding the cost of standard delivery. All other cancellations and refunds are at our sole discretion.

9.6 We will refund any money received from you by bank transfer into the provided banking details, unless agreed otherwise.

9.7 Details of how to return an order will be provided via email.

9.8 For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be refunded to you.

On receipt of goods a credit note will be provided.


10 Accuracy of Pricing, Product Descriptions


While The Answer Series endeavours to verify the accuracy of any information it places on the website, in advertisements or catalogues or by the Customer Contact Centre, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. The Answer Series does not confirm the price of anAnswer Series product until a Confirmation of Order Dispatch has been issued by The Answer Series, indicating the existence of a binding sales contract. If anAnswer Series product’s correct price is higher than the price posted on our website, then The Answer Series will either contact the Customer for instructions before shipping the order or, if The Answer Series cannot obtain your instructions, reject the order and notify you of such rejection.


While every effort will be made to ensure that the descriptions, photographs or graphical representations of The Answer Series products displayed on the website or in a catalogue are as accurate as possible, The Answer Series does not warrant that such materials or other content is error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise. Accordingly, the Customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.


11 Liability


11.1 Nothing in these Terms and Conditions of Sale will limit our liability for:
   11.1.1 fraud;
   11.1.2 death or personal injury caused as a result of our negligence;
   11.1.3 any matter for which it would be unlawful for us to exclude or to attempt to exclude our liability.

11.2 Subject to clause 11.1 above, in no event shall we be liable to you for any business, financial, or economic loss nor any consequential or indirect losses, including but not limited to loss of business, loss or income or revenue, loss of profits or loss of anticipated savings.

11.3 Our aggregate, total liability to you for all damages, injury, losses and causes of action (whether in contract, tort or otherwise) arising from any Contract with you shall be limited to the price of any Product(s) you may order through our Site and is strictly limited to losses that were reasonablyforeseeable. Losses are foreseeable where they could be contemplated by you and us at the time the Contract is formed.


12 Notices


12.1 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms and Conditions of Sale you give your consent to receive communications from us by email.

12.2 Personal information that you supply to us will not be disclosed by us to any third party save in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.


13 Miscellaneous


13.1 We advise you to print a copy of your Order and these Terms and Conditions of Sale for your information and safe keeping.

13.2 No failure or delay by us in exercising any right or remedy provided by law or under these Terms and Conditions of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.

13.3 If any provision of these Terms and Conditions of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Website Terms which shall remain unaffected.

13.4 No variations of these Terms and Conditions of Sale are binding unless agreed by us in writing.

13.5 These Terms and Conditions of Sale (and any document expressly referred to in them, including the Website Terms and Privacy Policy) represent the entire agreement between you and us in relation to the subject matter of any Contract.


14 Contact Us


Questions about the Terms of Service should be sent to via our contact page.